Sovasta Health Support

Email: [email protected] · Operated by: Primealpha Research, as part of Sovasta

Use this address for product help, privacy and consumer-health-data requests, deletion questions and legal notices.

Before you write

Tell us the browser and version, the device, the page you were on (for example Account › Settings) and the steps that led to the problem.
Do not send passwords, recovery codes, API keys, health records, scan images, government identifiers or full medical records. We will never ask for them by email.
Cover names, email addresses and birth dates in screenshots unless we ask for them for a specific reason.

Quick answers

Is Sovasta Health free? Yes. There is no separate Health plan or trial. What you can use depends on your Sovasta plan — see Plan & access.
Do I need to install it? No. Sovasta Health opens inside Sovasta at sova.sovasta.com or directly at health.sovasta.com. If you want an app icon, install sova.sovasta.com.
Where is my data? Your health records stay in the browser where you entered them. If you clear that browser’s site data or use another device, they will not be there. See Privacy Policy.
Camera access is asked for only when you start a scan. You can revoke it in your browser’s site settings at any time.
Delete everything with Account › Settings › Delete Account & Data. See Data Deletion for exactly what it removes.

Privacy and consumer-health-data requests

To confirm, access, correct or delete information we hold, to withdraw consent, or to appeal a decision on such a request, email [email protected] with the subject “Privacy request” and the email address of your Sovasta ID. We may ask you to confirm the request from that address. We answer within 45 days, and if the law allows an extension we will tell you why within those 45 days.

Not for emergencies

Sovasta Health is a wellness tool, not a medical service, and support is not monitored around the clock. For urgent symptoms contact local emergency services or a qualified healthcare professional.

Response times

We read support email on U.S. business days and usually reply within three business days. Privacy requests follow the 45-day timeline above.